To whom does this policy apply?
This policy applies to both website/product visitors and customers (“you”) of Tweex, and is published by “us” - Tweex and its parent company, Tweex Technologies Ltd. We commit to protect all personal data that we receive from our users.
Acceptance of terms
What we collect
(and how it is used and shared)
Personal Information - Information that can be used to identify you
Other Information - Information that does not identify you
When you request information about our products and services or sign up to receive information from us, you may enter your email address and password, in which case your information will be used to contact you about our products and services. We will honour any requests that you make asking us to no longer contact you and will provide you with a convenient means to unsubscribe or opt-out of any communication. When you purchase services from us, we will collect the Personal Information that you submitted in order to:
administer or improve our services to you,
administer our rewards and promotional programs,
improve our website/product and services to you,
solicit your feedback,
inform you about our products and services.
You may choose to opt-out of unnecessary communications, but please understand that if and while you are a customer, we have legitimate reasons to contact you to administer the services that we provide to you, respond to issues, and manage or discuss our agreement. If and when you otherwise share your Personal Information with us by email by submitting an online form on our website/product or contact us using other means, we use that Personal Information in order to respond to you.
We collect Other Information from our website/product visitors that is publicly transmitted by devices and web browsers in order to understand basic information about the categories and frequency of visitors that come to our website/product. This visitor information includes IP address, your location, your browser type, the fonts you have installed, basic information about your device, and other information that is automatically transmitted from all browsers. Although we do not use it for the purpose of identifying you personally, the combination of Other Information from your browser is sufficiently unique that it can be used to identify you as a repeat visitor. If you do not wish to share such information with us (or anyone else while browsing), you should consult your browser’s manual or identify a browser plug-in that will prevent the sharing of this information, but it may prevent your browser from functioning appropriately on the web.
How we share information:
Retention of your Personal Information:
We may employ GCP, Zoho, Stripe and/or other individual contractors to perform functions on our behalf. Examples may include providing technical assistance, customer service, and marketing assistance. These other companies will have access to the minimum amount of Personal Information about you, only as necessary to perform their functions and to the extent permitted by law. We share aggregate information that does not identify you with our affiliates, agents, and business partners and disclose aggregated user statistics in order to describe our products and services to current and prospective business partners and to other third parties for other lawful purposes.
In order to provide our services and administer our rewards and promotional programs, we share your Personal Information with our third-party promotional and marketing partners, including, without limitation, businesses participating in our various programs. We may share your Information with our parent company, subsidiaries, joint ventures, or other companies under common control with us. As we develop our business structure, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganisation, sale of assets, dissolution, or similar event, the Personal Information about customers may be part of the transferred information. To the extent permitted or required by law, we may also disclose the information when required by law, court order, national security, law enforcement authority or regulatory authority; or whenever we believe that disclosing such Information is necessary or advisable to protect the rights, property, or safety of us or others.
Your information will be processed in The United Kingdom where we are based, and it is necessary for your personal data to be processed in The United Kingdom in order to provide services or publish this website/product. We remain responsible for our sharing of Personal Information with third parties in cases of onward transfer.
We will keep your Personal Information for as long as we have your consent to keep the Personal Information that is reasonably based upon the purpose for which it was collected, unless it is retained for a legitimate business purpose that does not pose a risk to your privacy rights or otherwise required by law as authorised or necessary under any applicable agreement with you. At any time if you no longer want us to keep any of your Personal Information, you may contact us and request us to erase it, access it, correct it, or restrict or object to further processing and sharing. If you make such a request, we will comply, unless we have a specific contractual, regulatory or legal reason to have to retain the Personal Information or refuse the request. For customers, whenever practicable, we provide you with the ability to administer and erase your Personal Information from our services.
You may also send a letter to Tweex Technologies Ltd, 86 The hornbeams, Harlow, Essex CM20 1PQ, United Kingdom.
This policy may be changed at any time at our discretion. If we update this policy, we will post the updates to this page on our website and update the Effective Date at the top. Your use of this website/product after any update indicates your agreement.